Frequently asked questions

Your Dubai home repair questions, answered

Everything Dubai tenants, owners and landlords ask us most — about same-day response, AC and plumbing services, pricing, areas and hours. Still stuck? We're a quick call or WhatsApp away.

How quickly can a technician come out in Dubai?

Dubai Home Repair Co. aims to attend most call-outs across Dubai the same day, often within a few hours. The fastest way to get help is to call 050 168 5444 or send a WhatsApp message — including a photo of the problem helps us send the right trade first time.

Do you cover both apartments and villas in Dubai?

Yes. We work in flats and apartments in the towers as well as villas and townhouses across Dubai's communities. The trades and standards are the same; we simply scale the team and approach to the property.

How is pricing worked out for home repairs in Dubai?

We agree the scope and the price up front before any work starts, so you know what you'll pay. Where a fault can't be fully diagnosed until we open things up, we explain that clearly and confirm any additional cost before proceeding. No surprise add-ons at the end.

Which areas of Dubai do you cover?

We cover the whole emirate of Dubai, including Dubai Marina, Downtown Dubai, JBR, Palm Jumeirah, Jumeirah, Business Bay, DIFC, Arabian Ranches, Dubai Hills, JVC, JLT, Mirdif, Al Barsha and Silicon Oasis. If you don't see your community, just ask — we most likely cover it.

Are your technicians vetted and skilled?

Yes. We send skilled technicians who know their trade — AC, plumbing, electrical and so on — and who explain the work in plain language. They respect your home, using dust sheets and careful handling, and they tidy up before they leave.

Can you repair air conditioners the same day?

In most cases, yes. AC repair and maintenance is one of our most common same-day call-outs in Dubai. We diagnose cooling faults, top up refrigerant gas, clean split and ducted units, and fix drainage and electrical issues. For urgent cooling failures, call or WhatsApp us as early in the day as you can.

Do you handle plumbing emergencies like leaks and blocked drains?

Yes. Our plumbers handle leaks, burst pipes, dripping taps and mixers, blocked drains and toilets, water heater problems and low water pressure. If you have an active leak, we can talk you through isolating the water on a call or WhatsApp while a technician is on the way.

Do you work with landlords and property managers?

Absolutely. We support landlords and property managers with one-off repairs and annual maintenance contracts (AMCs) that keep portfolios running smoothly. AMC customers get scheduled servicing and priority response, with a single point of contact for the whole property or portfolio.

What are your working hours?

Our standard hours are Saturday to Thursday, 8:00 to 22:00, with Friday visits by appointment. Emergency call-outs are available on request outside these hours. If you message us outside hours, we pick it up first thing and prioritise urgent jobs.

Do you stand behind your work?

Yes. We aim to fix the cause, not just the symptom, and to do the job properly the first time. If something we've repaired isn't right, contact us and we'll come back and put it right. We walk you through the work before we leave so you know exactly what was done.

What is the best way to book a job?

The quickest way is a call or WhatsApp to 050 168 5444. You can also send a request through the form on our contact page. Sending a photo and a short description helps us quote accurately and send the right technician.

What is an annual maintenance contract and who is it for?

An annual maintenance contract (AMC) is year-round, scheduled care for a home or investment property. It typically includes routine AC servicing, plumbing and electrical health checks, and priority same-day call-outs, with one coordinator who knows your property. It suits owners, landlords and anyone managing multiple units who wants fewer emergencies.

Still have a question?

We're happy to talk it through

If your question isn't here, message us — we'll answer honestly and tell you straight away if it's something we can help with.